Lowongan Kerja Terbaru Bulan Januari 2014 PT General Motors Indonesia

Lowongan Kerja Terbaru Bulan Januari 2014 PT General Motors Indonesia - Info Lowongan Kerja Terbaru kali ini akan memberikan informasi Lowongan Pekerjaan Terbaru untuk daerah Makassar. Lowongan Kerja Januari 2014 Terbaru juga tersedia untuk anda. Berikut Informasi Lowongan Pekerjaan 2014. Anda juga bisa membaca Lowongan Kerja PT General Motors Indonesia Bulan Januari 2014

IT Service Center Live Technician

PT General Motors Indonesia Manufacturing

Responsibilities
Have good communication skills, customer focus, and ability to multi-task.
Greet customers and help schedule appointments.
Ability to answer process questions, such as refresh date, how to submit requests, how to order new services, and how to use Outlook, Webmail, VPN, etc.
Know contacts for all areas, such as cell phone coordinators, escalation points, etc.
Ensure highest level of customer satisfaction and enthusiasm is achieved.
Ensure operational process is being followed, such as backend paperwork is being completed, customer focus is being maintained, rebuild/hardware swaps are timely, etc.
Coordinate customer flow in room while managing off-times, such as lunches, vacation, and sick days.
Ensure room supplies are adequate and stocked, such as peripheral equipment (batteries, mice, LAN cables, cable locks), adapter, etc.
Manage all escalations and follow-up to their conclusions (Example: Unknown service type research).
Provide direction when technicians hit roadblocks on next steps for specific cases. Close loop with new solutions to central leadership team.
Seek process improvement opportunities and implement them for success of the rooms, such as the scheduling tool and room workflow.
Participate in monthly Overview meeting with IT team and other IT Service Center Live team for process improvements, roadblock resolution, and general concerns and questions

Requirements
Minimum Bachelor or Master Degree in IT
In-depth knowledge of Client and PC Support
In-depth knowledge of IT support requirements
In-depth knowledge of IT Infrastructures area
In-depth knowledge of Security Standard and regulatory compliance

requirements
Exposure to General IT Office Application
2+ years’ experience supporting users; PCs; IT Process and Administration
Good communicate skills in both oral and written English;
Experience working on small projects
Able to support planned and unplanned tasks on an ad-hoc basis;

Company Overview
Dare to be part of Winning Team PT. GM Indonesia Manufacturing is one of a fast growing Automotive Company in Indonesia. We are expanding our company in Indonesia, therefore currently seeking professional person to become our excellent team for the position:
We'll feed your hunger for challenge and thirst for knowledge. We'll satisfy your need to feel empowered and work with state-of-the-art technology. Your career will never go hungry. We'll give you a career that provides the best of both worlds - play at home, but kick goals around the world. You will be exposed to endless opportunities.Give you a total package that puts you in the driver's seat of the industry - lease car benefits; competitive salary and flexibility plus so much more. You will be valued.

Indonesia - Jawa Barat - Bekasi - Pondok Ungu
IDR
-
Min 2 years (Staff (non-management & non-supervisor))
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Company Snapshot
More Than 2 Weeks Average Processing Time

Industry:
Automobile / Automotive Ancillary / Vehicle
Website : http://www.chevrolet.co.id
Telephone No. : 021-30406800
Facebook Fan Page : http://www.facebook.com/chevyindonesia
Co. Size : 501 - 1000 Employees
Working Hours : Regular hours, Mondays-Fridays
Dress Code : Uniform
Benefits : Medical, Dental, Sports (e.g. Gym), Parking
Spoken Language : Bahasa Indonesia
Closing Date: 18-Jan-14

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